This is yet another example of RAW's new weapon and how it is after Nepali companies. The Himalayan Times never writes about UTL's loot and cheating of revenue and cusatomers but it defames Nepali company and FDI, other than Indian, here's an example.
NTA instructs to improve quality
Himalayan News Service
Kathmandu, March 18:
Following an increased criticism from customers over poor quality of mobile phone services, Nepal Telecommunications Authority (NTA) — the telecom regulator — has instructed the GSM mobile phone operators to come up with a specific plan for improvement of quality on services within a month.
NTA held a meeting with representatives of two cellular mobile phone operators — Nepal Telecom (NT) and Spice Nepal Pvt Ltd (SNPL) — and apprised them about findings of a survey carried out by NTA on quality of services being rendered by these operators.
“Though the survey was an informal type, we have found that quality of services are not up to the mark,” said NTA director Ananda Raj Khanal.
According to him, NTA has instructed the officials of both the operators to come up with an improvement plan with specific parameters to be implemented in collaboration with the regulating authority. “The officials of both NT and SNPL admitted quality of services has yet not been improved as expected,” he said.
As per today’s understanding, both GSM operators have agreed to improve quality of services along with their expansion plan. The state-owned Nepal Telecom (NT) has already unveiled an ambitious plan of adding 3.5 million new lines within next three years, while the sole private operator SNPL is also expediting its penetration to all populated areas.
Currently, NT has about 1.4 million subscribers for its GSM cellular and wireless CDMA mobile phones, while SNPL has so far distributed over one million GSM lines with the brand name of ‘Mero Mobile’.
According to the survey, connectivity problem and network failure are very high among the poor quality in services. The extent of connectivity problem is very high in major city hubs and busy areas like New Road, Putalisadak, Kopundole, Thamel and New Baneswar, particularly during the evening hours. The mobile connection is hardly available in narrow streets, basement parking, hotel meeting rooms and shopping malls.
The survey states that Mero Mobile’s connectivity and service quality is relatively better in comparison to services of NT’s GSM mobile. However, the Mero Mobile’s services are also not up to the international standard for GSM mobile phones, states the survey.NT’s GSM mobile has reached its network to 66 districts, while Mero Mobile has reached 47 districts in all 14 zones.
The installation of the base transceiver stations (BTS) that plays a vital role in ensuring better connectivity is in slow pace compared to the expansion of the network and subscriber base. The NT has installed about 650 base transceiver stations (BTS) and 260 of them are in the Kathmandu Valley. While Mero Mobile has 450 such BTS across the country.